Refund policy

Returns & Exchanges

At The Footwear Store, we want you to be happy with your purchase. Please review the guidelines below before requesting a return or exchange.

Proof of Purchase

All returns or exchanges must be accompanied by proof of purchase (original receipt or invoice).

Refunds

We do not offer refunds for change of mind purchases.

Refunds are only provided where required under Australian Consumer Law, such as when a product is confirmed to be faulty.

Exchanges 

We are happy to offer an exchange within 7 days of the purchase date for shoes that are incorrect in size.

To be eligible:

  • Shoes must not have been worn outside
  • Shoes must be clean and in resalable condition
  • Shoes must be returned with original packaging
  • Proof of purchase must be provided
  • Exchanges are available for incorrect sizing only.

Faulty Products

If you believe your shoes are faulty within 30 days of purchase, please return them to our store for assessment.

We will work with the brand to review the product. If the issue is confirmed as a manufacturing fault, we will provide a replacement pair.

Please return faulty items with:

  • Original packaging
  • Proof of purchase

Clearance Items

All clearance items are final sale.

Clearance products cannot be returned or exchanged, including for change of mind or incorrect sizing.

They will only be reviewed if believed to be faulty.

Hygiene Items

For hygiene reasons, we cannot accept returns or exchanges on:

  • Socks
  • Compression wear

Our Footwear Specialists Are Here to Help

At The Footwear Store, our team of footwear specialists is committed to helping you find the perfect fit and ensuring your shopping experience is smooth and enjoyable. If you have any questions about sizing, exchanges, or returns, we’re here to assist every step of the way.

 info@thefootwearstore.com.au |  (02) 4732 4497